Delivery Policy

In the event that we are out of stock of an item, we will contact you and offer you an alternative product or delivery time.

Our delivery charges are as follows:

• From £5.95 per order up to 25kg
• Please see delivery bands below
• Will be delivered within 2-6 working days from receipt of order and cleared payment, subject to stock.
• Office hours are 9am to 5pm Monday to Friday, closed for Bank Holidays.

Upon delivery please inspect the goods (if the goods are damaged you MUST sign for them as “Damaged”)  and report damages or errors to us as soon as possible by calling 01746 768314 between the hours of  9.00am till 5.00pm Monday to Friday, in the event that goods cannot be inspected on delivery then please sign for them as unexamined.

Carriers cannot ship some chemicals, which may be of a hazardous nature, these make up only a small proportion of our chemical range and we would inform you of an alternative product when an order is placed

Carriers will attempt delivery twice, if unable to make delivery goods will be returned to Provac.

Redelivery will incur a fee.

RETURNS POLICY

If you are unhappy with your order for any reason please call 01746 768314 within 3 working days of receipt of your order.

The goods may be returned to us within 14 days (Including weekends and public holidays) from receipt of order but need to be in their original packing in good condition, along with the invoice or delivery note.  All return and re-shipping charges are the Customers liability, and the customer will be liable to a minimum of 15% restocking fee. This is at Provac's discretion. Provac also have the right to charge a 3% cancellation fee for any orders of PURELL or CLINELL products. This is left to the discretion of Provac Cleaning Supplies.

For your protection Provac recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.

PAYMENT METHODS

Account facilities are available for regular ordering, following completion of our account application form which will be forwarded to you.

Should you prefer we will pro-forma the invoice on receipt of order. Cheques payable to Provac Cleaning Supplies and post to Provac Holdings Ltd, Stourbridge Road Industrial Estate, Faraday Drive, Shropshire WV15 5BA. Goods will be dispatched as soon as the funds have cleared.

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Delivery Pricing